Integritetspolicy

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ReEnvision is the data controller for the processing of personal data described in this privacy policy. In this privacy policy, we explain the type of personal data we store and how we process it. This privacy policy applies to: www.reenvision.se

Personal Data We Collect and Process

We process the following categories of personal data:

• Basic information: name

• Contact information: address, phone number, email address

• Payment information: transaction details, payment method

• Customer history and engagement: order and delivery information

• Active products and agreements as well as products and services you have previously had, how much and how often they are used, the status of products/services

• Customer activity: reading and action history from websites or electronic communication we send out

• Cookies: see our cookie policy here:

Personal data is usually collected directly from you or generated when you use our services and products.

How We Use Personal Data

Delivery of Services/Agreements

We use your personal data to fulfill our agreements with you, i.e., when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

Customer Relationship Management

We use your personal data to manage our customer relationship with you. This may include customer support, handling complaints, and troubleshooting related to your account. The legal basis for this processing is that it is necessary to fulfill a contract with you.

Analysis, Business Development, and Service Improvement

We continuously work to develop and improve our services and products. A large part of this work involves analyzing various types of personal data, such as customer activity, customer history, and account and profile information. The legal basis for this processing is our legitimate interest.

Personalized User Experience

We tailor the user experience and communication to your customer relationship, and we use personal data for this purpose. The legal basis for this processing is our legitimate interest.

Sales and Marketing

We use personal data in connection with the sale and marketing of our products and services, for example through emails you receive from us. The legal basis for this processing is our legitimate interest. You have the right to opt out of parts of this processing, for example by unsubscribing from emails. In addition, we may ask for your consent to use your personal data for profiling, where we make inferences about your interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant to you.

System Monitoring, Troubleshooting, etc.

We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for this processing is our legitimate interest.

Security, Fraud Detection, and Criminal Activity Prevention

We process personal data in our efforts to protect our users and ourselves against fraud, abuse, and criminal activity.

Fulfilling Legal Obligations

In certain cases, we are required to process personal data due to other legal obligations. One example is information related to sales, which we are required to record and retain in accordance with accounting laws. The legal basis for this processing is that it is necessary to fulfill a legal obligation imposed on us.

Your Rights

If you want to exercise any of your rights, contact us at info@reenvision.se

Right of Access to Your Data

You can request a copy of all the data we process about you. Contact the email address above to exercise your right of access.

Right to Rectification

You have the right to request that we correct or complete any incorrect or misleading information.

Right to Erasure

You have the right to have your personal data erased without undue delay. You may request that we delete your data at any time. Please note, however, that information we are required to retain due to other legal obligations (such as accounting laws) will not be deleted.

Restriction of Processing

In certain situations, you may also request that we restrict the processing of your data. You can do this by managing consents or opt-outs in our systems.

Right to Object to Processing

If we process data about you based on our tasks or based on a balance of interests, you have the right to object to our processing. You can do this by managing consents or opt-outs in our systems.

Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the email address above to receive your data.

Complaints About Our Processing of Personal Data

We hope you let us know if you believe we are not complying with data protection regulations. Please reach out through the contact you already have with us. You can also file a complaint about our processing of personal data. This is done with the Swedish Authority for Privacy Protection (IMY).

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